Frequently asked questions
Answers about buying, joining, recordings, certificates and refunds.
Buying and payment
Choose the webinar, pick a format (live, recording or whole team) and complete the short checkout form. You need a free account to buy, so sign in or create one first. Your order, joining link, invoice and certificate are then saved in My account and the app.
Yes. You can buy recorded webinars as well as live sessions. Recordings come with 6 months of access.
MasterCard, Visa and American Express credit or debit cards.
Payments are SSL encrypted and processed on a PCI-compliant platform, which protects your data from misuse, unauthorized access, disclosure, modification or loss.
You get a confirmation email straight after you register, followed by your invoice. Invoices are also available any time in My account and in the app.
Yes. Live sessions are priced for 1 to 10 attendees, with a lower price per person as you add seats, or choose Whole team for unlimited attendees plus the recording. Add your colleagues’ emails at checkout or later in My account.
Joining a webinar
A live meeting held over the internet for presentations, discussions, demonstrations or training. You see the speaker’s slides on your own screen and hear the audio.
Most webinars run 60 to 90 minutes, including time for questions.
We email the joining link 24 hours before the session. It is also in the 247Compliance app and in My account.
Contact us at least 24 hours before the webinar on 661 336 9555 or 661 336 9565, or email webinar@247compliance.com.
Post it in the Q&A panel or chat window, or email it to webinar@247compliance.com. We send it to the speaker and share the answer with all attendees.
Recordings and certificates
A recording of the webinar’s audio, video and presentation, in which the speaker explains the topic. It does not include joining the live session.
Within 48 hours of the live webinar ending, not counting weekends and federal holidays. You get an email and it appears in the app.
You have 6 months of access from the date the webinar finished.
Download it from My account or the app after the session. You can also email certificates to everyone who attended.
If you need SHRM or HRCI credits, contact us before you register and we’ll confirm whether that webinar qualifies.
Refunds and cancellations
Purchases are not refunded in cash. When a refund is approved, it is issued as a credit voucher for the full amount, valid for 12 months.
We tell you at least 24 hours before by phone and email. You can attend the new date, watch the one-time recording, choose another webinar of equal value, or exchange for on-demand recordings.
Contact us and we’ll issue a credit voucher, valid for 12 months, for the amount you paid.
See our refund and cancellation policy on the Policies page.
Your account and the app
Yes. The 247Compliance app is free for iPhone and Android. Sign in with the same email and password you use on the website.
Go to My account, open the webinar and choose Manage attendees. You can change attendees until the webinar starts.
Choose “Forgot password?” on the sign-in page and we’ll email you a link to reset it.
Accounts are for personal use. To transfer an account or a webinar to someone else, tell us in writing at webinar@247compliance.com.
No questions match your search. Ask us directly.
Still need help?
Our webinar team answers calls and emails on business days.