How to Give Corrective Feedback (the C.A.R.E. Model): Eliminating Negative Behaviour by Focusing on Accountability
Learn to handle negative workplace behavior with the C.A.R.E. model, give constructive feedback beyond the sandwich method and build the trust that gets people to change.
Speaker
Bruce Lee
Business trainer and speaker · 40+ years delivering training
Overview
Offensive language, constant criticism, hygiene or dress problems, lateness, poor performance and people who ignore their effect on others all create conflict. When the resulting complaints are handled badly, they breed more conflict and productivity suffers.
This 90-minute corrective feedback training gives you a plan and the right language for these situations, built on the C.A.R.E. model: being appreciative and present, acknowledging feelings, projecting positive intent and avoiding assumptions.
You'll learn to spot when you are losing control, understand the snowball effect of unchecked negativity, read body language, and use leadership styles, relationship strategies and communication principles that build trust.
Why attend: Effective leaders know how to handle difficult situations and get people to agree to change. The familiar feedback "sandwich" is only one idea; this session goes further, moving you from blame toward self-awareness, critical thinking and problem solving. It is designed for new and mid-level executives, managers and supervisors, especially those preparing for a new or more demanding leadership role.
What’s covered
- Recognizing when you start to lose control
- The snowball effect of uncontrolled negative people
- Why communication and interpersonal skills matter
- Reading and understanding body language
- What causes negative behavior and dysfunction at work, and how to correct it
- Identifying negative workplace performance measures
- What good communication creates and why it is vital
- Leadership styles that create trust
- Three core strategies for building relationships
- Eight vital communication principles
- Top 10 measures and solutions for C.A.R.E.-ing
- The C.A.R.E. model: appreciative and present, acknowledging feelings, positive intent, avoiding assumptions
Who should attend
What you get
About the speaker
Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into their personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him with proven experience that clients can relate to. A solid business background from a good cross-section of the industry includes:
Charter Bank branch management, with special projects assigned from time to time of mortgage lending departments and seasonal savings bond drives,
Manager / Resident Representative for the VISA credit card Division of a legacy Bank, in charge of the entire Province of Alberta
Senior marketing representative for a fully integrated Canadian oil and gas company, which included expanding the market share and building retail stations
Grew an executive recruiting company from three employees to over 20, and set up a remote recruiting office in England
Set up, owned, and managed a 24-hour-a-day, 365-days-a-year retail convenience store and gas bar business
As a hobby organizes and chairs election campaigns at every level of government
Active in several community associations in a leadership/board member role
He has been providing education keynotes, workshops, and webinars all across North America full-time for the past 40+ years. Bruce now follows his passion – working with individuals and organizations to get the results they need to grow their careers and enhance their business success. He shares practical, real-life examples on the most current topics people need, and each presentation includes a variety of complimentary additional resources, articles, and tools to support the content and measure skill levels.
The focus is on improving engagement and team building with the added value of aligning corporate strategy to create high-performance employees. The results are increased productivity for individuals, departments, and organizations; higher profitability; and increased customer and client satisfaction. Above all, the intent of every presentation is to ensure the implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment. Otherwise, why provide the training?
Clients include businesses, Government, education, non-profit associations, and health care.
In 2016 Bruce published his first book: Why Trust Me? Making Trust Your Competitive Edge.
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