Managing Workforce Conflict
Learn 13 strategies for managing conflict, two models of how conflict works, nine hot buttons that inflame it, and how to mediate when employees are at odds.
Speaker
Bob Verchota
HR and management consultant · RPVerchota & Associates · SPHR
Overview
Dysfunctional conflict raises tension and stress, cuts productivity and quality, and drives absenteeism and turnover. This 60-minute webinar on managing workforce conflict shows how to handle it with confidence and steer toward respectful communication and less drama.
You'll learn 13 major strategies for managing conflict, two models that explain its dynamics, and nine hot buttons that inflame conflict and what to do about each.
The session also covers mediation techniques for employees at odds, your own role in a conflict, the ways managers make conflict worse, and the dysfunctional behaviors to watch for based on your personality.
Why attend: Studies show managers spend 20 to 40% of their time dealing with conflict, which costs US businesses an estimated $259 billion, and unresolved conflict is tied to half of employee turnover. Conflict that ends in legal action is costly even if you win. This session suits managers, supervisors, team leaders, HR professionals and employees dealing with conflict.
What’s covered
- Strategies to handle conflict with confidence and poise
- Driving for harmony, less drama and respectful communication
- Perspective on your role in the conflict
- Thirteen major strategies for managing conflict
- Mediation techniques when employees are at odds
- Two models for understanding conflict dynamics
- Nine hot buttons that inflame conflict and how to respond
- Ways managers make conflict worse
- Dysfunctional behaviors to watch for based on your personality
Who should attend
What you get
About the speaker
Bob Verchota, SPHR, is the President and owner of RPVerchota & Associates, a human resources and management practices consulting firm. He has over 30 years of human resources and operational leadership experience. His most recent corporate assignments include serving as VP Support Services, VP of Ancillary Services and Human Resources, and VP Human Resources. Focus areas include organization change and employee development, talent acquisition, risk management, compensation and benefits, labor and employee relations, performance improvement, and other operational issues.
Academic pursuits include an undergraduate degree in Business Administration, graduate degree in Healthcare Administration (MHA), and doctoral work in Organization Development EdD (abd). He has taught at the technical, baccalaureate, and masters levels in several colleges and universities.
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