The Essential Elements of Effective Coaching
Learn to coach employees on performance and behavior year-round using the six steps of effective coaching, the GROW model and realistic, measurable goals.
Speaker
Audrey Halpern
Soft skills trainer · American Management Association · 20+ years in training
Overview
The most effective leaders act as coaches rather than just managers. Coaching lifts team performance, helps retention, can lower training costs and supports career progression, and waiting for the annual appraisal means missing chances to improve.
This 60-minute coaching skills training explains the six steps of effective coaching, how to coach on performance and behavior, and when coaching works best and least. You'll learn what coaching is and isn't, the competencies and attributes of a good coach, and how to build a coaching relationship.
The session also covers the principles of coaching, the GROW model, setting realistic goals, development plans and 13 challenges every coaching manager faces.
Why attend: Coaching helps people reach their potential and benefits both the individual and the organization, whether the focus is performance against expectations or career growth. Yet it is probably the least understood part of a manager's role. This session suits senior HR executives and leaders, senior executive team members, directors, coordinators, supervisors and anyone leading culture change who wants to become a more effective coach.
What’s covered
- Your role as a manager
- Benefits of coaching
- Coaching competencies
- Attributes of a coach
- What coaching is and what it is not
- When to coach and when not to
- The coaching relationship
- The coach's role
- Principles of coaching
- Setting realistic goals
- The GROW model of coaching
- Development plans
- 13 challenges all coaching managers face
- Key characteristics of a successful coach
Who should attend
What you get
About the speaker
Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. Audrey’s is currently a faculty member of American Management Association where she trains communication skills.

