Exit Interview Toolkit - Starting And Enhancing Your Program
Learn to set up an exit interview program in seven steps, choose the right interview format, get honest answers, document properly and turn findings into action that improves retention.
Speaker
Bob Verchota
HR and management consultant · RPVerchota & Associates · SPHR
Overview
When a valued employee resigns, their skills and knowledge leave with them, along with insight into how to keep people like them. This 60-minute exit interview program training shows how to capture that insight before it walks out the door.
Exit interviews provide information only departing employees can give, which you can use to reduce turnover, raise satisfaction and engagement, improve business systems and lift quality. You'll learn seven steps to launch a program, how in-person, phone, questionnaire and consultant-led interviews compare, who should conduct them and when, and how to make employees comfortable enough to answer honestly.
The session also covers documentation, analysis and reporting, and taking action on what you learn.
Why attend: Exit interviews aren't complicated, but there are best practices for doing them well. This webinar gives you the tools to start a program or improve the one you have, including sample interview questions, a sample exit interview policy and a sample questionnaire. It suits HR directors and generalists, interviewers, business owners, senior leaders, managers, supervisors and anyone building a listening culture.
What’s covered
- Seven steps for implementing a program
- The value of a listening culture
- 13 reasons to implement an exit interview program
- Employee versus employer perspectives
- Pros and cons of face-to-face, phone, questionnaire and consultant interviews
- Who should conduct interviews and when
- The value of second interviews
- Making the employee comfortable and getting honest answers
- Administering questionnaires
- Handling involuntary terminations
- When offering confidentiality can be a problem
- 15+ considerations for conducting the interview
- Keys to effective listening
- Documentation for legal protection
- Analyzing and reporting the information
- Taking action to get the most from interviews
- Toolkit: 179 sample questions in 11 areas, a sample exit interview policy and a sample exit questionnaire
Who should attend
What you get
About the speaker
Bob Verchota, SPHR, is the President and owner of RPVerchota & Associates, a human resources and management practices consulting firm. He has over 30 years of human resources and operational leadership experience. His most recent corporate assignments include serving as VP Support Services, VP of Ancillary Services and Human Resources, and VP Human Resources. Focus areas include organization change and employee development, talent acquisition, risk management, compensation and benefits, labor and employee relations, performance improvement, and other operational issues.
Academic pursuits include an undergraduate degree in Business Administration, graduate degree in Healthcare Administration (MHA), and doctoral work in Organization Development EdD (abd). He has taught at the technical, baccalaureate, and masters levels in several colleges and universities.
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